Chat
Voice
Sofia
Customer Support
Created by Yobi
4.7 (189 reviews)
25 min setup
About This Agent
Comprehensive customer support AI that handles inquiries, troubleshooting, and escalations across multiple channels. Sofia integrates with your helpdesk and knowledge base to provide accurate, instant support to your customers.
Key Features
Multi-channel support (chat, voice, email)
Knowledge base integration
Ticket escalation management
Sentiment analysis
Live handoff to humans
Performance analytics
Integrations
Zendesk
Intercom
Freshdesk
Help Scout
Slack
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